How does your system manage all
customer service operations?

By integrating customer connection, service processes, IoT connection, and spare
parts management, our system improves customer service efficiency to elevate
customer satisfaction.

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How do you improve service
operation efficiency? 

By offering intelligent systems encompassing intelligent customer services and
self-service to empower engineers and support business forecasting.

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How do you serve
global customers?

By supporting their global service businesses, which has
benefited companies including GEHealthCare, Honeywell, and others.

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Customer First

Mobile First

Cloud First

AI First

Providing the industry with a new generation of customer service solutions

Medical Device
Machinery Manufacturing
Home Appliance
Intelligent Hardware
New Energy

GE HealthCare

Provide GE HealthCare Greater China with a locally-compliant field service management solution. Over thousands of engineers manage service contracts, perform service work, and access information on schedules, dispatches, and spare parts through mobile devices, which has increased efficiency by 200%

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SinoTruk

Set up regional companies to realize spare parts, personnel and work order management, and bring digital management to more regions

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Hisense

Satisfied needs of localized rapid service through overseas RDC construction, and significantly improved inventory turnover

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Insta360

Constructed an integrated after-sales service platform to achieve cost control, improvement of customer experience and service revenue

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Greenway

Helped Greenway to build an integrated platform for service operation, which supported its global service strategy layout, and satisfied end-to-end service management requirements thus enhancing customer experience and long-term business development

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Provice customers with convenient self-service

Self Registration

Provide customers with faster and more convenient service

Get Feedback

Information dynamic and timely update

Submit Question

With online self-service channel

Purchase Spare Parts

Portal mall & B2B mall

Multi-channel Online

Customer Service

Multiple Business

Scenarios

Globlization with

Multilingual

Spare Parts & Resource

Management

Allow different roles to finish all the work through mobile deivces

Work Order

Visualize service process

Spare Parts

Manage the stock-in/out of spare parts

Schedule

Get instand details for daily service orders

Knowledge Base

Realize the conversion of knowledge into productivity

Reduce costs and drive efficiency with digital engagement

We provide multi-demensional analysis of business data

Cost & Revenue Analysis
Product Analysis
Service Operation Analysis
Resource Assurance Analysis

Get more about product information and solutions

Increase your service competency with industry leaders

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About Us

Service Mobile has the ability to serve global customers and has been recognized by over 50,000 companies
We have received investment from global top fund companies including Tiger and Sequoia